![]() ![]() ![]() It could be the Yellow Brick Road, a golden path for shareholders who inevitably will pull back the curtain to realize that this has all been a bad dream. LinkedIn could be seen as “The Ministry of Truth” meets “Big Brother” from 1984, with its institutionalized lying and intrusive misappropriation of member data. LinkedIn Customer Service: Swallowing The Red Pill. I took a deep breath and racked my brain in search of the perfect pop culture reference to describe the surreal experience of having to deal with the inevitable ineptitude of recruiting’s version of the Death Star. They say you get what you paid for, but the truth is, even though I still haven’t cancelled my premium subscription with LinkedIn, I can’t help but feel decidedly like I’m getting a bit screwed.Īfter the most recent round of “good news” ended up, inevitably, with no news and no resolution, I hung up the phone, finally fed up with the inability of a company worth over $15 billion to find what should have been a fairly easy fix to a fairly simple issue. The situation, despite all the “good news” from their CSRs, has yet to be resolved, of course, which I’d consider, on sum, to be very bad news – at least in terms of my ability to leverage the service I’m paying for to recruit candidates and build a pipeline. This ‘good news’ mantra, it seems, is part of their conflict resolution script, as I was offered similarly spurious “good news” during each of my previous two attempts to resolve a technical issue – better known as a “bug,” if you want to get all technical and stuff – that has rendered my subscription nearly unusable throughout the past year. Turns out there’s good news, there’s bad news, and there’s LinkedIn Customer Service. At least, this was the discovery I made after an excruciating 25 minute long phone call with a LinkedIn “Customer Service” representative (and I’m using the term loosely), who, after making me more or less jump through hoops and barrels for a half hour of my life that I’ll never get back in a frustratingly futile attempt to troubleshoot what I had thought was a fairly straightforward and simple issue, had the audacity to tell me, just when I was about to snap, that she had some “good news…”
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